Frequently Asked Questions
How do I pay for my order?
We offer you below payment methods
- VISA
- Master Card
- Mada
- Tamara
- Tabby
- Apple Pay
Where do you ship to?
We ship to all areas in Saudi Arabia
How long does it take to receive my order?
(inside Saudi Arabia orders): Your order will be delivered within 3-5 business days of order confirmation
*Delivery might take longer during offers and promotions.
Will VAT be added to my order?
No, we will be glad to take over the VAT.
What are shipping methods, and related costs?
(Delivery inside Saudi Arabia orders)
- Free delivery for orders of 399 Riyals or more
- Shipping charges of 25 SAR applicable for orders less than 399 SAR
- Extra charge of 17 Riyals when choosing Cash on Delivery method. (Cash on Delivery is currently unavailable).
How do I exchange or return an order?
You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us. Email: Support@balabala.com.sa
For further details, please visit the below link: Return Policy link
How do I stay informed about new arrivals, sales and promotions?
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