Frequently Asked Questions

How do I pay for my order?

We offer you below payment methods

  • Cash on Delivery
  • VISA
  • Master Card
  • STC Pay
  • Mada
  • Tamara
  • Tabby
  • Apple Pay
Where do you ship to?

We ship to all areas in Saudi Arabia

How long does it take to receive my order?

(inside Saudi Arabia orders): Your order will be delivered within 3-5 days of order confirmation

(outside Saudi Arabia orders): Order delivery takes 5 days of order confirmation

*Delivery might take longer during offers and promotions

In case of returns, do I refund the whole payment?

In the case of credit card, the paid amount will be returned only by one of the following methods:

  • Refund the amount to your bank account after deducting 25 SAR return shipping service, the refund duration depends on your bank
  • Replacing the paid amount with a voucher from BalaBala website after deducting 25 SAR for return services.

In Case of orders paid in cash, the paid amount will be returned only by one of the following methods:

  • Refund the amount to your bank account after deducting 25 for return shipping service, the refund duration depends on your bank
  • Replacing the paid amount with a voucher from BalaBala website after deducting 25 SAR for return services. The information we need you to provide us with:
  • Name of the account holder
  • Bank Name
  • International Bank Account Number (IBAN)
Will VAT be added to my order?

No, we will be glad to take over the VAT.

What are shipping methods, and related costs?

(Delivery inside Saudi Arabia orders)

  • Free delivery for orders of 200 Riyals or more
  • Shipping charges of 10 SAR applicable for orders less than 200 SAR
  • Extra charge of 17 Riyals when choosing Cash on Delivery method.
How do I exchange or return an order?

You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us. Email: Support@balabala.com.sa


For further details, please visit the below link: Return Policy link


Do I pay for return/exchange?

We do not charge additional fees for return / exchange, but an additional 25 SAR is added for the shipping company's services
In case of exchange or refund in stores, this value is exempted
* We will not charge any fees in case of wrong order/item, or receiving items not on original status

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